News Releases

• 
  23 Sep 2019

  Southeastern Celebrates 10 Years of Highspeed Service

  • 100 million passenger journeys in a decade[1]

  • £1 billion boost to the Kent visitor economy from the high speed line[2]

  • 48 million miles travelled collectively[3]
• 
  20 Sep 2019

  Southeastern is ‘Highly Commended’ in the Passenger Operator of the Year category at the National Rail Awards

  • Sustained improvement in punctuality – nearly 10% in two years - leads to top rail industry accolade
  • Close partnership with Network Rail overcomes performance challenges while other improvements for passengers are rolled out including Delay Repay 15
• 
  11 Sep 2019

  Southeastern introduces ‘Delay Repay 15’ compensation

  • Passengers delayed by 15 minutes or more can now claim compensation
  • Delay Repay forms have already been made faster and simpler to complete on upgraded website
• 
  21 Aug 2019

  Southeastern consults on proposed changes to the timetable from December 2019

  • Faster journeys between Canterbury West and Ashford, speeding up Highspeed trains between the Kent Coast and London
  • Shorter journey times on Mainline trains to and from London Charing Cross and London Victoria
  • Increased boarding time at a small number of stations to accommodate growing passenger numbers
• 
  07 Aug 2019

  Southeastern franchise extended to April 2020
• 
  29 Jul 2019

  Cool off with Southeastern's Summer Ticket Offer

  Southeastern cuts the price of off-peak rail tickets to just £15, £20 and £25

• 
  23 Jul 2019

  Significantly reduced Southeastern train service on Thursday 25th July due to extremely hot weather

  Southeastern will be running significantly fewer services on Thursday, and many trains will be much busier than usual due to extremely hot weather

• 
  01 Jul 2019

  Southeastern Helps Passengers Beat the Summer Heat

  • Southeastern is partnering with the University of Kent to offer passengers a free health-check to raise awareness of staying well whilst travelling in the hotter summer months.
  • Four pop-ups will be hosted at Margate and Rochester station throughout July.
• 
  27 Jun 2019

  Southeastern achieves significant improvement in passenger satisfaction

  • Independent watchdog reports a 5% improvement in Southeastern passengers' overall satisfaction
  • Southeastern one of only three train operators in Britain to show a significant improvement
  • Improvements driven by record-breaking punctuality, investment in station facilities, and the introduction of free WiFi on board
• 
  26 Jun 2019

  MP visit signals successful station refurbishment

  Refurbishment of station given seal of approval by Huw Merriman, MP for Bexhill and Battle