The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.
Southeastern Javelin train calls at Orpington station to unveil specially designed nameplate dedicated to European Championships gold medallist Dina Asher-Smith
Southeastern has published proposals for timetable changes which will see shorter journey times for thousands of passengers using its network.
Train company launches initiative to encourage more women to opt for a career in rail.
Children from Dover College Junior School were invited to take part in a unique high speed history lesson on board a commemorative Southeastern Poppy train yesterday in partnership with The Royal British Legion.
Southeastern has lengthened a number of morning and evening peak time trains in October as a result of passenger demand, adjusting the number of carriages on several services to meet the needs of its customers.
Southeastern helps mark the rail industry's first ever National Stations Day, as research reveals that National Stations Improvement Programme (NSIP) improvements at Snodland have meant that passenger numbers have increased by around 30%, helping to improve the connectivity between the town centre and the station.
Southeastern have undertaken a £75k project to update the network's passenger information systems to provide real time information.