£2.25m funding to boost the passenger experience

A plaque in honour of Asquith Xavier, the pioneer for black equality who successfully broke the racist ‘colour bar’ at Euston station over 50 years ago, has been unveiled in Chatham Station. 

• Southeastern launches network plan designed specifically for the safety of returning school children in September
  • Additional safety measures to be introduced across the network including one-way systems, extra staff and back-up masks in case a child forgets
  • Train timetables will return to 98% running capacity on September 7^th to provide 50,000 additional seats a day and offer more space to facilitate safe travel

First UK train operator to publish train loading data to help passengers plan journeys

• Sixth form and college students are encouraged to secure contactless travel cards ahead of the return to school
• Southeastern promoting safe travel as students set to become the largest demographic to return to five-days-a-week commuting
• The six busiest stations for schoolchildren in Kent and East Sussex include Tonbridge, Ramsgate and Faversham

Southeastern was one of the quickest train companies when it came to refunding customers following the announcement of lockdown, processing more than double the value of season ticket refunds than all but one other train operator in the first eight weeks of the Covid-19 outbreak.

Southeastern has completed its first phase of coronavirus swab testing at stations and high touch areas to confirm the effectiveness of its additional cleaning measures.

Two of Britain’s fastest domestic passenger trains have been given an eye-catching makeover with special ‘face mask’ artwork to remind passengers travelling across the network of the importance of wearing face coverings.

• Five schemes to benefit from funding of new initiatives to boost tourism and spruce up stations
• Funding will boost volunteering and help groups make a contribution to the local community
• Two brand new schemes along the White Cliffs route and in Thanet will benefit alongside existing partnerships in Kent and East Sussex

• 83% passenger satisfaction is Southeastern’s best ever Spring NRPS result
• 4^th consecutive survey showing improved passenger satisfaction
• 3% year-on-year increase bucks the regional trend, with other London and South East operators showing an average decline
• Survey completed before COVID-19 lockdown measures