News Releases

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  18 Aug 2023

  Southeastern upgrades all accessible toilets at stations to be 'Stoma Friendly'

  • Colostomy UK calls for all train companies to make accessible toilets 'Stoma Friendly'
  • Accessible toilets at Southeastern stations across our network are have been upgraded to help people change their stoma bags without hassle or embarrassment
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  14 Aug 2023

  Britain’s fastest passenger train gets a makeover

  • First train in £27 million refurbishment project re-enters passenger service
  • The Class 395 Highspeed fleet travels at 140mph and connects London St Pancras International with Ashford, East Kent and Medway
  • Upgrade part of train operator’s plan to deliver its best ever customer experience which involves a refresh of existing trains or new trains introduced to Southeastern
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  31 Jul 2023

  Thanet Parkway station opens to rail customers

  • Kent’s first new station in eight years, improving rail connectivity between East Kent, London and the wider south-east region
  • Introductory free parking offer for Thanet Parkway customers
  • Station offers new connections for leisure journeys in East Kent
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  26 Jul 2023

  Ticket office consultation period extended

  • Consultation will now conclude on 1 September 2023
  • Southeastern committed to providing information in a wider range of formats to ensure consultation is accessible and people and organisations responding to it can be as fully informed as possible
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  24 Jul 2023

  Going for Gold - Southeastern Apprenticeship scheme recognised

  • Southeastern achieves prestigious Gold Standard in the Investors in People Assessment for Apprenticeships  
  • Southeastern also listed at Number 68 in the Apprenticeship Employers Top 100
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  21 Jul 2023

  Southeastern announces extra trains to the coast for the summer holidays

  • More trains for Londoners heading to the East Kent coast for the summer holidays
  • Regular trains leave London Victoria on weekdays, with additional services from London Cannon Street at the weekend
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  19 Jul 2023

  One week to go to respond to Southeastern consultation

  • Just seven days left to respond to consultation, coordinated by London TravelWatch, on future of Southeastern’s London ticket offices
  • First phase of Southeastern’s consultation is on proposals for 40 of operator’s quietest ticket offices – and closes on 26 July 2023
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  18 Jul 2023

  Check before you travel this week: limited Southeastern service on Thursday 20, Saturday 22 and Saturday 29 July due to strike action

  • Further strike action due to take place this week and next
  • Southeastern advising customers to please check before they travel
  • Trains will start later on Friday 21 July – from 06:00
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  05 Jul 2023

  Consultation opens on Southeastern moving staff from ticket offices to provide face-to-face support for customers

  • London TravelWatch leading consultation to which people are asked to respond by 26 July 2023  
  • Planned changes in first phase of consultation published today at stations and on Southeastern’s website 
  • Knowledgeable Southeastern employees with in-depth ticket and railway knowledge will provide more face-to-face support to customers 
• 
  29 Jun 2023

  Clear, consistent, correct and concise: Innovation in Southeastern’s customer information recognised at Railway Innovation Awards

  A programme of improvements to customer information have not only benefited Southeastern train passengers but have had a much wider benefit to the whole rail industry.