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21 May 2018

Southeastern successfully introduces new timetable

Southeastern successfully introduces new timetable: Ramsgate-02

This morning, commuters across London, Kent and East Sussex travelled to work using services operating to our new timetable.

So far, we are pleased to say that Southeastern services have largely been running smoothly, with no cancellations or major incidents and the overwhelming majority of trains getting people to work on time.

During the morning peak today (05:00-10:00):

  • 93% of trains arrived at their destinations within 5 minutes of their scheduled arrival
  • 74% of trains arrived within 59 seconds of their scheduled arrival (Right Time)

This is above average for Monday morning peak time and significantly above our Right Time target of 70% - a positive outcome for the first working day implementation of the new timetable.

Ellie Burrows, Train Services Director at Southeastern said:

“We know that for many passengers that it can be challenging to adapt to a new train timetable, with service schedules becoming embedded in the daily routine of many people who commute to the capital and across the south east for work.

“These changes are allowing us to introduce more services onto the Southeastern network. There will be more seats on Highspeed services in the morning peak, increased train frequency in places like Greenwich and Orpington, faster journeys from Gravesend and Dartford into the capital, and better connections. Services from Rainham will connect passengers to destinations as far north as Luton.

“Importantly, these changes will allow us to better support the local businesses and communities across London, Kent and East Sussex which depend on the railway to connect them to trade, tourism and staff, while also supporting the broader regional economy by enabling more people to travel on the network.

“For the vast majority of our passengers, the new services mean more choice and better journeys and we look forward to continuing our drive towards delivering an improved experience for all our customers on the network.”

Contact information

Southeastern Press Office

0330 095 9091


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