Skip Navigation


03 May 2019

Southeastern staff embark on search and rescue mission for missing 'Twinkle-bear'

Southeastern staff embark on search and rescue mission for missing 'Twinkle-bear': twinkle teddy

A father shared touching footage on Wednesday 1st May of his daughter being reunited with her missing teddy-bear after Southeastern staff managed to track down the cuddly toy. It turned out that ‘Twinkle-Bear’ had been on quite the rail adventure.

Three year old Florence Paxman from Tonbridge in Kent lost her precious bear on her way home from her ballet class in Ashford when she got off the train at Staplehurst. When her mum realised, she immediately took to twitter and asked the Southeastern team for help.

Fortunately for Florence, Gordon Greenhalgh, a member of Southeastern’s twitter team leapt into action. Gordon contacted a series of stations across the network, before reaching a colleague at Charing Cross station in London, who managed to find the cuddly toy on an empty train. 

The next day, Twinkle-Bear was issued with a complementary single ticket for the train journey back home to Tonbridge, where she was reunited with Florence.

Michael posted a video in response on social media, and when Florence was asked to say something to the nice people on the train who helped to find Twinkle-Bear, she have a resounding “thank you!”

You can watch the full video here

Contact information

Southeastern Press Office

0330 095 9091

Notes to editors

Notes to editors


For further information contact:

Southeastern Press Office

Ph: 0330 095 9091




About Southeastern:

Southeastern runs train services into London from Kent and East Sussex, operating over 2000 trains a day, carrying more than 640,000 passengers a day, serving 176 stations and covering 540-miles of railway infrastructure.

Southeastern is owned by Govia, a joint venture between the Go-Ahead Group (65 per cent) and Keolis (35 per cent). Govia is the most enduring partnership between transport operators delivering rail franchises in this country.

It is the UK’s busiest rail operator, responsible for 28.7 per cent of UK passenger rail journeys through its four rail companies, Southern, Southeastern, Govia Thameslink Railway and London Midland. Further information on Govia is available at: Go-Ahead Group plc is one of the UK's leading providers of passenger transport services operating in the bus, rail and aviation services sectors.

Keolis is a French-based operator of transport services in 13 countries worldwide and is owned by SNCF, AXA Private Equity, Caisse de dépôt et placement du Québec, and Keolis management.


  1. Home
  2. Help and contact
  3. Media centre
  4. News Releases
  5. Southeastern staff embark on search and rescue mission for missing 'Twinkle-bear'