Southeastern rolls out new 3D station maps to improve accessibility and boost passenger confidence

Southeastern has announced a programme to update and improve the online maps for 139 stations across the Southeastern network.

Southeastern successfully trialled 3D station maps for 25 stations in the last 18 months and the new programme will see 3D maps introduced for a further 70 stations, alongside updated 2D maps for 69 others.

In addition, all maps will be available on the Southeastern website as opposed to only being available on the National Rail Enquiries website.

The trial of 3D maps showed they provide a more accurate, to-scale view of the station layout, making it easier for customers to identify station facilities and accessibility features and helping everyone to independently plan their journey, particularly if they are travelling through a station they have not visited before.

The new maps are also much clearer and give a better indication of size and scale, allowing for easier navigation, better journey planning and reduced confusion.

The rollout is due to be completed by the end of March 2026.

Tina Owusu, Head of Inclusive Customer Experience at Southeastern, said:

“We are always working to find new and better ways to help customers travel with confidence.

“The programme to improve station maps will mean over two-thirds of our stations will have more modern and accessible 3D maps by the end of March 2026 – while the remaining 69 station maps will be updated to capture recent upgrades and improvements to facilities.

“We believe these improvements will make a big difference to all customers, but particularly those with accessibility requirements or those travelling to a station for the first time.”

ENDS

70 Stations to receive 3D Maps

69 stations to receive 2D Maps

Completed (As 3D Maps)