Transport Focus has today (29th January 2020) published the results of the Autumn 2019 National Rail Passenger Survey.
Overall satisfaction among Southeastern passengers was 81% - a 3% year-on-year increase and the train operator’s highest Autumn result since 2013.
A Southeastern spokesperson said:
“4 out of 5 passengers are satisfied with our service, and these results are a 3% improvement on the previous year’s survey. But we know there’s always more we can and will do to keep improving.
"In 2019 we introduced the improved Delay Repay 15 compensation scheme, and we've invested over £70m in improvements including; extra seating at stations, measures to improve train punctuality and award-winning cycle parking facilities.”
"We’re also delighted that satisfaction with the helpfulness of our staff on board has increased by 8%, reflecting our commitment to improve passengers’ experience while travelling with us."
