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12 Oct 2018

Southeastern completes £75k upgrade giving passengers more information

Southeastern completes £75k upgrade giving passengers more information: CIS-7

Southeastern have undertaken a £75k project to update the network's passenger information systems to provide real time information.

Southeastern now have a bespoke, state of the art information system, offering passengers the most comprehensive passenger information available, either via displays or automated announcements. This is a rail industry first and will providing a full package of enhancements, including:

  • The last known location of trains
  • Warning of delays further down the line
  • Recommended alternative routes
  • The status of Transport for London services
  • Compensation announcements

David Statham, Managing Director of Southeastern said:

“Feedback from our passengers consistently told us that providing timely and reliable information, particularly when things go wrong, is a key priority. That is why we’ve invested heavily in this area over the last few years, and we are proud of the results.

“The initiative has not only allowed us improve the core train running information, but it has also provided passengers with more valuable information, extra assistance during times of disruption and allowed our employees to deliver a better customer experience.”

Additionally, for passengers who have been delayed, there will be automatic Delay Repay announcements. Passengers with the On-Track app are also notified if their journey has been delayed and are prompted to claim compensation from the scheme straight from their personal device.

The upgrade will be complete by November.

Contact information

Emma Owen

Notes to editors

Notes to editors:

For further information contact

Southeastern Press Office

0207 620 5080 (24-hours)

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating over 2000 trains a day, carrying more than 640,000 passengers a day, serving 176 stations and covering 540-miles of railway infrastructure.

Southeastern is owned by Govia, a joint venture between the Go-Ahead Group (65 per cent) and Keolis (35 per cent). Govia is the most enduring partnership between transport operators delivering rail franchises in this country.

It is the UK’s busiest rail operator, responsible for 28.7 per cent of UK passenger rail journeys through its four rail companies, Southern, Southeastern, Govia Thameslink Railway and London Midland. Further information on Govia is available at: Go-Ahead Group plc is one of the UK's leading providers of passenger transport services operating in the bus, rail and aviation services sectors.

Keolis is a French-based operator of transport services in 13 countries worldwide and is owned by SNCF, AXA Private Equity, Caisse de dépôt et placement du Québec, and Keolis management.


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