Southeastern now have a bespoke, state of the art information system, offering passengers the most comprehensive passenger information available, either via displays or automated announcements. This is a rail industry first and will providing a full package of enhancements, including:
- The last known location of trains
- Warning of delays further down the line
- Recommended alternative routes
- The status of Transport for London services
- Compensation announcements
David Statham, Managing Director of Southeastern said:
“Feedback from our passengers consistently told us that providing timely and reliable information, particularly when things go wrong, is a key priority. That is why we’ve invested heavily in this area over the last few years, and we are proud of the results.
“The initiative has not only allowed us improve the core train running information, but it has also provided passengers with more valuable information, extra assistance during times of disruption and allowed our employees to deliver a better customer experience.”
Additionally, for passengers who have been delayed, there will be automatic Delay Repay announcements. Passengers with the On-Track app are also notified if their journey has been delayed and are prompted to claim compensation from the scheme straight from their personal device.
The upgrade will be complete by November.