While there are no planned cancellations of any train service, damage caused to a number of Southeastern’s train fleet as a result of snow and ice during last week’s extreme weather, means that some trains may be formed of a smaller number of carriages than usual for a few days, and may be busier than usual. There may also be short-notice cancellations on some routes and some services may also use a different type of train to normal. Network Rail’s engineering teams have checked the railway infrastructure as the snow and ice thawed, and will continue to work around the clock to keep the network open. Our engineering teams are doing all they can to repair the damage to trains and bring full fleet back into service as soon as possible.
In addition to train damage, a number of our toilet facilities both on trains and at stations have been affected by freezing temperatures causing pipes to burst – which means not all of our toilet facilities will be open while engineers replace the pipes. We apologise for any inconvenience this may cause. A list of locations where station toilets are out of use is available on our website.
We would like to remind passengers of our commitment to compensate anyone who was affected by the delays on Tuesday 27 February, Wednesday 28 February, Thursday 1 March and Friday 2 March by doubling the normal value of Delay Repay repayments. Once again, we’d like to remind all passengers who were stranded on trains on Friday to get in touch with us for additional compensation in recognition of their experience.
We’d like to thank our passengers for their continued patience, and remind them to please check before they travel tomorrow using the Southeastern website, National Rail Enquiries, the free ‘On Track’ app or follow @Se_Railway for live Twitter updates
