Further strike action is due to take place across the Southeastern network on Saturday 30 September and Wednesday 4 October
An ASLEF overtime ban on Friday 29 September and from Monday 2 to Friday 6 October will also be in place. Southeastern expect to run a full service during this time, except on Wednesday 4 October, which is a strike day.
Scott Brightwell, Operations and Safety Director for Southeastern, said:
“We’re sorry to our customers for the disruption that this strike action will cause.
“Unfortunately, no trains can run on Saturday 30 September and Wednesday 4 October, and there are no replacement buses, which means you’ll be unable to travel”.
There are no Thameslink or Southern services running from Southeastern stations either.
Southeastern is asking customers to visit its strike refund page for more information.
Online journey planners have now been updated for the strike day on Saturday 30 September, and will be updated on Wednesday 27 September for Wednesday 4 October.
Ticketing
- Customers with Advance, Anytime or Off-Peak tickets for travel on a strike day can instead use their ticket on an alternative date:
- Tickets for Saturday 30 September can be used on the day before the date on the ticket or up to and including Tuesday 3 October
- Tickets for Wednesday 4 October can be used on the day before the date on the ticket or up to and including Friday 6 October
- If the ticket is for a journey that includes the London Underground it will not be valid on London Underground services on an alternative date
- You can claim a full refund with no admin fee for your unused ticket (other than season ticket), if you decide not to travel because the train you intended to use is cancelled, delayed or rescheduled after you purchased your ticket.
- You can request a fee-free change of journey or cash refund for all ticket types (other than season ticket) if the train was cancelled or delayed or rescheduled from that in the published timetable of the day after you have purchased a ticket.
- If you didn’t/couldn't make your outward journey because of strike action, you can have a refund on your outward and return ticket (other than season ticket) even if the latter is not affected by strike action. The same applies if your return journey is affected, but your outward journey is not.
- If you have an Advance ticket you can either apply for a full refund with no admin fee if the train that the ticket is booked for is cancelled, delayed or rescheduled or return it to the original retailer for an eVoucher, for use purchasing a future ticket. eVouchers are valid for 12 months from the date of issue. If you have two Advance tickets (an outbound and a return), to be used as a return journey, and either of the legs is on a strike day and the train is cancelled, delayed or rescheduled, you can claim a fee-free refund or change of journey for any unused legs / tickets.
- If you’re a Season ticket holder (Flexi, monthly or longer) you can use Delay Repay to claim a day of travel back if you don’t travel on strike days. For a full day back, you only need to make one claim per day of strike action, making sure to select the reason for delay as 'Industrial Action – did not travel'. For Flexi ticket holders, to receive Delay Repay you must have activated a pass for the day you're claiming.
- Weekly Season ticket holders cannot be compensated for strike dates announced at least two weeks beforehand, but you can claim Delay Repay if your train is delayed or cancelled on the day.
- When trains are running, if you travelled and were delayed for 15 minutes or more, you are entitled to Delay Repay compensation.
More information
Customers can find full information and keep up to date on Southeastern’s strike action webpage or following Southeastern on Twitter, or you can sign up to receive service updates.
