Strike action is due to take place on the Southeastern network on Wednesday 1 and Friday 3 February, which means that if it goes ahead there will be no trains at all on the Southeastern network.
Scott Brightwell, Operations and Safety Director at Southeastern said:
“If this strike action goes ahead, we’re sorry, but there’ll be no Southeastern train services at all. We’re very sorry for any inconvenience this strike action will cause you”.
While Southeastern will be running its normal timetable on the days either side of the strikes, Thursday and Saturday, other train companies may not be able to do so.
Journey planners are now up-to-date with travel information, and Southeastern is advising customers to please check their entire journey.
Notes to editors
Ticketing and Refunds
- If you have an Advance, Anytime or Off-Peak ticket for travel on a strike day you can instead use your ticket on the day before the date on the ticket or up to and including Tuesday 7 February. If the ticket is for a journey that includes the London Underground it will not be valid on London Underground services on an alternative date.
- You can claim a full refund with no admin fee for your unused ticket (other than season ticket), if you decide not to travel because the train you intended to use is cancelled, delayed or rescheduled after you purchased your ticket.
- You can request a fee-free change of journey or cash refund for all ticket types (other than season ticket) if the train was cancelled or delayed or rescheduled from that in the published timetable of the day after you have purchased a ticket.
- If you didn’t/couldn't make your outward journey because of strike action, you can have a refund on your outward and return ticket (other than season ticket) even if the latter is not affected by strike action. The same applies if your return journey is affected, but your outward journey is not.
- If you have an Advance ticket you can either apply for a full refund with no admin fee if the train that the ticket is booked for is cancelled, delayed or rescheduled or return it to the original retailer for an eVoucher, for use purchasing a future ticket. eVouchers are valid for 12 months from the date of issue. If you have two Advance tickets (an outbound and a return), to be used as a return journey, and either of the legs is on a strike day and the train is cancelled, delayed or rescheduled, you can claim a fee-free refund or change of journey for any unused legs/tickets.
- If you’re a Season ticket holder (Flexi, monthly or longer) you can use Delay Repay to claim a day travel back if you don’t travel on strike days. For a full day back, you only need to make one claim per day of strike action, making sure to select the reason for delay as ‘Industrial Action – did not travel'. For Flexi ticket holders, to receive Delay Repay you must have activated a pass for the day you're claiming.
- If you’re a Weekly Season Ticket holder you can claim Delay Repay if your train is cancelled on the day.
- When trains are running, if you travelled and were delayed for 15 minutes or more, you are entitled to Delay Repay compensation.
More information
You can keep up-to-date on the Southeastern website where we’ll post the latest information, follow us on Twitter, or you can sign up to receive service updates on the planned strike action.
