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30 Jan 2018

National Rail Passenger Survey results - our response

National Rail Passenger Survey results - our response: Kerryann Cracknell  - Conductor

Southeastern responds to the Autumn 2017 NRPS results from Transport Focus.

David Statham, Managing Director of Southeastern said:

“We’re pleased to see that our scores are continuing to improve, with 8 out of 10 of our passengers saying that they are satisfied with our service. We’ve achieved this through the hard work and commitment of our employees, working together with our colleagues at Network Rail. We’d also like to say thank you to all our passengers for their patience over the past year while London Bridge was transformed.

“The scores also show that our passengers are seeing the benefits of our £78m investment in improving travel information and train reliability. We’re delighted to hear that passengers really value the help and support of our colleagues across the business. These are areas that we have particularly focused on and will continue to do so.”

See our video below about what people like about our services and what they'd like to see improve  

Contact information

Southeastern Press Office

0330 095 9091

Notes to editors

Read the full survey results on the Transport Focus website.


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