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24 Jun 2019

Maidstone East station set for £330,000 improvements to encourage rail commuters to cycle

Maidstone East station set for £330,000 improvements to encourage rail commuters to cycle: bike-1549102 960 720

Maidstone East to benefit from improved cycle parking facilities as part of a £330,000 project to encourage rail commuters to cycle as part of their journey

Passengers using Maidstone East railway station will soon benefit from improved cycle parking facilities, as part of a £330,000 project to encourage rail commuters to incorporate cycling into their journey.

Train operator Southeastern has been awarded £150,000 in match funding from the Department for Transport to install a new cycle hub and make improvements to bicycle parking at the station. Additional match funding has also been provided by Kent County Council.

The funding has been allocated as part of the Government’s £40 million Cycle Rail Programme, which aims to help rail commuters to make cycling a seamless part of their journeys.

The Maidstone East Cycle bid has been developed in partnership with Kent County Council, Maidstone Borough Council, and Sustrans. The scheme includes various improvements to cycle routes in the town, including significant investment along the route to Mote Park to encourage safer passage for cyclists by providing improved cycling links to the town and station.

The project will see a secure cycle hub created, with parking for 60 bicycles, as well as additional CCTV, lighting and a bike repair stand. Additional spaces will also be provided on the platform for those who wish to park their cycles quickly to catch the train.

David Wornham, Passenger Services Director for Southeastern, said: “The opportunity to use a sustainable transport mode to get to and from the station is very important to our passengers, who not only want to be reassured that their bike has a space available, but that it will be safe and secure while they undertake their journeys, and that other facilities will be on hand to maintain and repair their bike when they need it.

“I’m delighted for both our passengers and our partners at Maidstone Borough Council that Southeastern’s bid for these funds from the Government has been successful. In addition, improvements to the forecourt and the environment surrounding the station being delivered by Kent County Council will make a huge difference to everyone that uses the station.”

Access links between the station and the town centre will also be improved for pedestrians and cyclists as part of the redevelopment of the station forecourt. Kent County Council is delivering improved access works to link the station forecourt to Week Street and extend the recent improvements to the town’s public realm.

The scheme will slow vehicle speeds and emphasise pedestrian connections between Week Street and Maidstone East, while signage will be significantly improved to direct cyclists to the station’s new cycle hub.

Martin Cox, Leader of Maidstone Borough Council, said: “Maidstone East station is an important gateway to the town centre. These improvements to the station, in addition to the planned new ticket office and forecourt, will benefit existing passengers and encourage others to use the rail network for their weekly commute. Improving cycling and pedestrian access will establish important connections to enable more people living and working in Maidstone to choose sustainable forms of transport.”

Additional improvements are also planned for Maidstone East Railway Station to enhance the travelling experience for passengers. Earlier this year Southeastern and Network Rail conducted a public engagement exercise which showed widespread support for improvements to the facilities on Platforms 2 and 3, including toilets and a ticket vending machine.

Following the feedback, it was resolved to make these changes to improve the travelling experience for passengers. The new facilities will be operational from summer 2019.

Contact information

Southeastern Press Office

0330 095 9091

Notes to editors

For further information please contact the Maidstone Borough Council Communications Team:  email – or call:  01622 602560

Also benefitting from investment in new cycle hub facilities across the Southeastern network are:

  • Chatham
  • Folkestone West
  • London Cannon Street
  • London Victoria
  • Maidstone East

About Southeastern

  • Southeastern is Britain’s third-largest rail franchise; with around 640,000 journeys a day made on a 540-mile network, serving 176 stations across South East London, Kent and parts of East Sussex.
  • Around 60% of Southeastern journeys are made in Greater London, and many passengers travel for less than 30 minutes.
  • Southeastern is part of Govia; Go-Ahead's UK rail operation.
  • Govia, is 65 per cent owned by Go-Ahead and 35 per cent by Keolis. It is the largest rail operation in the country, responsible for over 30 per cent of all UK passenger rail journeys through its rail franchises: GTR (Govia Thameslink Railway) and Southeastern.  
  • Govia is shortlisted for the next South Eastern franchise to be awarded by the DfT.

Recent Southeastern achievements

  • Southeastern has been shortlisted for ‘Passenger Operator of the Year’ in the 2019 National Rail Awards
  • Since its Direct Award contract began in 2014, Southeastern has invested more than £80m in improvements for passengers.
  • Southeastern has improved punctuality by nearly 10% since 2017, through close partnership working with Network Rail
  • In 2017, Southeastern introduced 68 extra carriages - providing 5,000 extra seats and boosting capacity on its busiest services
  • Southeastern has a Customer Ambassador team of 20 dedicated staff whose sole purpose is to help passengers at stations. They won the National Rail Award for Customer Service Excellence in 2017.
  • In 2018 Southeastern introduced free WiFi on board all its trains, including free Amazon Prime content, magazines, games and podcasts.
  • This year Southeastern has invested £75,000 to improve passenger information systems, providing more detail on train locations, lengths and disruption
  • Southeastern has introduced ‘The Key’ smart ticket to replace outdated magnetic stripe tickets.
  • 100 million journeys have been made on Southeastern Highspeed since it was introduced in 2009 – Britain’s first and only domestic high speed train service


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