Govia will be aiming to retain the franchise that it has operated, as Southeastern, since 2006. Over this time, Southeastern passenger numbers have grown by 40% and some 500 additional weekday services have been added.
David Statham, Managing Director, Southeastern said:
“We are proud of our record and look forward to the opportunity to deliver continuous improvements to rail services in the South East. Since 2006, we have introduced 500 extra services, as well as Britain’s first domestic high speed service, slashing journey times from Kent to London.
“Improving passengers’ experience is our absolute priority and in the last three years alone we have invested more than £70m in areas they have told us matter to them most, including upgraded station facilities, better information and more customer-facing staff. Our recent passenger satisfaction scores show that people are noticing the improvements, but we know there is still more to do and we welcome the opportunity to continue to build on the progress that has been made.”
For Go-Ahead's comment on this please visit https://www.go-ahead.com/en/media/news/2017/go-ahead-shortlisted-for-south-eastern-franchise.html