Further strike action by the RMT union is due to take place across the Southeastern network on Thursday 20, Saturday 22 and Saturday 29 July.
Scott Brightwell, Operations and Safety Director for Southeastern, said:
“We’re sorry to our customers for the disruption that this strike action will cause. If you’re travelling on the Friday, there will be a slightly later start to the service, so please plan ahead and check your entire journey as services are likely to be affected throughout the rail network.
“On strike days, trains that are running will be busier than normal and likely to start later and finish earlier. It may be that you can’t board trains at stations where a limited service is running, especially on the first few trains in the morning.”
After the strike action on Thursday 20 July, Southeastern services will start from 06:00 on Friday 21 July. Online journey planners are up to date, and full timetables will be published online.
While the ASLEF union currently has an overtime ban between 17 – 22 July, and from 31 July to 5 August, Southeastern expects to run its full service during this time.
Strike action on Transport for London services is also taking place between 23 – 28 July, and Southeastern is asking its customers to check the TfL website for more details.
Service levels on Wednesday 19 - Sunday 30 July
Some Thameslink and Southern services from Southeastern stations will be altered during the overtime ban, and so Southeastern is asking customers to check their websites for more details.
You can keep up-to-date here where we’ll post the latest information, follow us on Twitter, or you can sign up to receive service updates on the planned strike action.
Ticketing
Customers with Advance, Anytime or Off-Peak tickets for travel on a strike day can instead use their ticket on an alternative date:
- Tickets for Thursday 20 July can be used on the day before the date on the ticket or up to and including Tuesday 25 July.
- Tickets for Saturday 22 July can be used on the day before the date on the ticket or up to and including Tuesday 25 July.
- Tickets for Saturday 29 July can be used on the day before the date on the ticket or up to and including Tuesday 1 August.
- If the ticket is for a journey that includes the London Underground it will not be valid on London Underground services on an alternative date.
- You can claim a full refund with no admin fee for your unused ticket (other than season ticket), if you decide not to travel because the train you intended to use is cancelled, delayed or rescheduled after you purchased your ticket.
- You can request a fee-free change of journey or cash refund for all ticket types (other than season ticket) if the train was cancelled or delayed or rescheduled from that in the published timetable of the day after you have purchased a ticket.
- If you didn’t/couldn't make your outward journey because of strike action, you can have a refund on your outward and return ticket (other than season ticket) even if the latter is not affected by strike action. The same applies if your return journey is affected, but your outward journey is not.
- If you have an Advance ticket you can either apply for a full refund with no admin fee if the train that the ticket is booked for is cancelled, delayed or rescheduled or return it to the original retailer for an eVoucher, for use purchasing a future ticket. eVouchers are valid for 12 months from the date of issue. If you have two Advance tickets (an outbound and a return), to be used as a return journey, and either of the legs is on a strike day and the train is cancelled, delayed or rescheduled, you can claim a fee-free refund or change of journey for any unused legs / tickets.
- If you’re a Season ticket holder (Flexi, monthly or longer) you can use Delay Repay to claim a day of travel back if you don’t travel on strike days. For a full day back, you only need to make one claim per day of strike action, making sure to select the reason for delay as 'Industrial Action – did not travel'. For Flexi ticket holders, to receive Delay Repay you must have activated a pass for the day you're claiming.
- Weekly Season ticket holders cannot be compensated for strike dates announced at least two weeks beforehand, but you can claim Delay Repay if your train is delayed or cancelled on the day.
- When trains are running, if you travelled and were delayed for 15 minutes or more, you are entitled to Delay Repay compensation.
