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13 Apr 2023

Contact us

Our Press Office line is a dedicated number for members of the media only.

Please call 0345 322 7021 if you are a member of the public and you need information on any aspect of our train service, including our timetable and fares. The Contact us page has more details on how you can get in touch.

Journalists and members of the media are asked to call our Press Office on 0330 095 9091 during normal office hours, 09:00 - 17:00 Monday to Friday, and out of office hours during the evening and at weekends.

For any non-urgent inquiries, please email 

Unfortunately, we are not agreeing to any filming or commercial photography at our stations while we focus exclusively on our passengers.